Check the most common queries from our customers. For other queries, please call us.
Please double-check your selection and update the order or files to match.
Please review your file and make sure the screw channel type matches.
Please verify the file count and resend the correct files.
Let us know whether the job is for Titanium or CoCr so we can adjust accordingly.
Please recheck and resend the correct CAM or construction file.
Please revise the design to ensure proper strength: margin thickness should be at least 0.2mm, body at least 0.6mm.
Please confirm the correct implant system and update the files.
You can decide whether to redesign or proceed as it is.
Please check our available milling list. If it’s not listed, send us a screw, analogue, and stock abutment or temp cylinder. We’ll assess compatibility and inform you—it may take a few days.
Let us know the system details and we’ll check compatibility for you.
We’ll send you photos so you can decide whether to proceed as is or redesign.
Please make sure to select the correct order type to ensure accurate invoicing and screw count.
Please resend the missing files so we can proceed without delays.
You can download it after registering, or we can install it for you via TeamViewer.
We’ll guide you through the required files and how to upload them.
Please use the ‘Design Revision Request’ section on the portal to submit your changes.
Our cut-off times are:
SLM – 10AM
Metal Milling – 11AM
Zirconia & 3D Prints – 12PM
You can track your order anytime using the ‘Job Status’ section in our online portal.
You should apply 15–20 N·cm depending on the angulation.
You need to use our ARUM Clinical Ball Screw Driver Torx—either the tip or the handled version.
Use the CIG form to check which screws were used and order replacements through our online shop.
We provide complete solutions for all your needs.
